Visitors to Brighton Palace Pier have wrongly accused thousands of people Brighton News

Hundreds of visitors have accidentally been charged thousands of pounds to participate in fairground rides at Brighton Palace Pier.

The tourist attraction apologized for the error, which it attributed to a “processing error” by Worldpay payment providers.

In a statement, he said customers were charged over £ 2,100 because card payments were accidentally processed using the date – starting with the last two digits of the year 2021 – instead of the amount of the correct transaction.

Anne Ackord, Managing Director of Brighton Pier Group, said: “As soon as we found out that this serious error had occurred, we entered into discussions with Worldpay – who accepted full responsibility – to ensure that refunds were made. processed without delay.

“Money wrongly debited from our customers’ bank accounts will be refunded by Worldpay as soon as possible and any associated bank charges they may have incurred will also be returned to their accounts.

“Brighton Palace Pier would like to apologize to customers who have been affected by this error and assure them that we have acted swiftly and decisively to ratify the situation. ”

She said a number of customers contacted Worldpay directly and were told the company could not help them due to data protection.

The statement quotes a letter from Worldpay that the attraction said it received from the company’s business support department on Thursday.

He said, “I would like to apologize personally for this problem and any inconvenience caused.

“Worldpay will correct these errors by processing a credit on affected customer accounts today to remove debited amounts that were applied in error and any bank charges that may have been incurred.

“I cannot offer any excuse for your customers being debited incorrectly. ”

Worldpay has been contacted for comment.

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This notice was published: 2021-06-25 05:12:46

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