Households were given extra time to submit meter readings after supplier websites crashed on Thursday.
MoneySavingExpert founder Martin Lewis advised customers to take a picture of their meters to ensure readings were accepted after major UK providers suffered technical outages.
He tweeted: “Can’t submit your meter reading? just take a picture, you usually have up to a week to get it to them.
It comes as households face rising energy bills, alongside other skyrocketing costs, starting today.
Customers reported problems connecting to supplier websites including British Gas, EDF, E.On, SSE, So Energy and Octopus Energy as early as Thursday morning as they rushed to submit meter readings ahead of the hike Friday prices.
Submitting the latest readings means households can benefit from pre-April 1 lower costs for more of their energy use, saving suppliers from having to estimate how much gas and electricity they used before. the rise.
Energy UK, the British energy industry trade association, said that “most [suppliers] offer alternative options such as submitting at a later date or giving the reading by text”.
British Gas said its website was ‘troubled by the number of meter readings submitted’, adding: ‘If you’re having trouble getting yours, don’t worry, it’s fine to do it later or in the next few days – we will always accept them.
Eon informed customers that they will have until April 9 to submit their readings.
“We are seeing unprecedented traffic to our website and app which we are resolving. Meter readings taken today may be added to your online account in the coming days. We apologize for any inconvenience,” said the society.
“Smart meter customers do not need to send readings as they will be sent automatically.”
EDF said it was also “having technical issues with our website and app” and urged customers to submit their meter reading via an online form available on their website.
“We encourage customers who usually submit meter readings to take a photo or write down their meter reading. Customers who have a smart meter or are on a flat rate need not do anything at this time,” the company said.
“We urge customers not to worry and want to reassure them that they don’t have to submit meter readings to us today and can share them with us in the coming days.”
Scottish Power was urging customers on Twitter to send their meter readings directly to them, which the company said would be updated in the coming days, but did not give a deadline for submission.
Octopus Energy said: “It should be noted that Octopus Energy’s price change will not take effect until midnight on Saturday April 2. If customers wish to give us a meter reading to coincide with the change, the best day to pick it up is April 2.
“If customers rate or take a picture of their readings on Saturday April 2, they have one week to submit them to us via our online account or by email, so don’t worry if they can’t get them to us. reach. That day.”
Households saw the biggest rise in the cost of energy in living memory from Friday, when bills rose by 54%, or nearly £700, to just under £2,000 a year .
The energy price cap for those who pay by default and pay by direct debit increases by £693 from £1,277 to £1,971 from April 1.
Prepaid customers will see a bigger jump, with their price cap increasing by £708, from £1,309 to £2,017.
The regulator was forced to raise the cap on energy prices to a record £1,971 for a typical household as gas prices soared to all-time highs.
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This notice was published: 2022-04-01 08:26:31