McNicoll Car Rental is a client of Business Reporter
By sticking to its core values and not following the crowd, McNicoll Vehicle Hire has built itself from a local daily hire company to Scotland’s leading supplier of cars and vans.
In 2006 McNicoll Vehicle Hire was acquired from founder Dick McNicoll. The business consisted of a mix of 22 old cars and vans and was a well-known brand in Linlithgow, West Lothian, providing the local community with daily hire. Since the acquisition, the business has grown from strength to strength, with a focus on providing platinum and friendly service to its customers. In 2014 the company acquired Edinburgh’s Condor Self Drive, another well-established local business with the same values as McNicoll. It then opened its third location in Newtongrange, Midlothian, to further expand its coverage and strengthen its grip on day rentals in central Scotland.
Over the years, the business model has grown to include commercial businesses seeking longer-term hires. By offering the same quality of vehicles as the national companies and by implementing the levels of service offered to local customers, it quickly became the benchmark company for short, medium and long-term rentals in the region.
In 2019 it opened its fourth depot and first key retail facility in Livingston, just off the M8 motorway linking Edinburgh and Glasgow. It has employed staff experienced in the commercial lettings sector to help develop that side of the business, and in 2021 it added another commercial site in Newbridge, Edinburgh, to help it grow in line with its Goals.
Today it claims to be the key player in vehicle hire in central Scotland for day hire and commercial hire. It is ranked number one for vehicle rentals on booking.com and prides itself on providing its customers with a quality of service unparalleled in the passenger car rental market. Due to the phenomenal number of happy customers leaving reviews, it has a “Superb” rating on the site.
In its business activity, McNicoll has secured key contracts with large blue chip organizations and, with a fleet of 1,500 vehicles, provides a unique supply contract to companies across the UK.
As a company, it remains true to its values and guarantees all its customers a platinum service, whether they wish to rent a vehicle for the day or 100 vehicles on a four-year contract. This has been a key driver of organic growth over the years, with the company doing things the McNicoll way and not following the crowd.
When Covid-19 and lockdown hit in March 2020, the company worked quickly to put the business in its strongest position before giving back to customers. He stopped all charges on customer vehicles and allowed customers to keep vehicles throughout the pandemic, taking a huge financial hit. This ensured that customers had no costs while their business was closed and that when they were ready to trade again, they had vehicles available to them. This strengthened McNicoll’s relationship with its customers and created a flow of new customers who heard about how they operated.
Since 2020, its “rental” rate has increased by 170% and, in the last three years, it has seen a 77% increase in turnover. It enabled the company to increase its workforce and improve its structure.
2022 brings new challenges with the much publicized shortage of vehicles on the market, but thanks to the brand’s calculated foresight, it has gathered a large number of vehicles in the last 12/18 months while limiting disposals. This has allowed McNicoll to meet the needs of its current customers while maintaining sufficient excess inventory to supply the summer passenger car market and meet business growth targets for 2022.
David Stewart, Managing Director of McNicoll, said: “With rising inflation really affecting people and businesses, we will continue to review our business every day to minimize the impact on our customers and provide them with the service that they wait.”
For more information visit mcnicollvehiclehire.co.uk
Originally published on Business Reporter
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This notice was published: 2022-04-06 10:48:39