Some Britons have been told they will not receive their £150 council tax refund in April as scheduled. A council has informed thousands of residents that a ‘software glitch’ is delaying payments.
Rishi Sunak announced in February that people living in municipal tax brackets A to D in England will receive a non-refundable £150 maintenance allowance to ease the burden caused by the cost of living crisis. However, that now seems unlikely to some people.
According to moneysavingexpert.com, a MoneySaver forwarded a letter he received from his local council – South Derbyshire. The letter said payments would not be made until “at least June” due to “software” issues. It was sent to 39,000 people.
LEARN MORE: Council Tax Refund: When you’ll receive the refund and if it affects other DWP benefits
A spokesperson for South Derbyshire Council told moneysavingexpert.com: “This software will require extensive testing before it can be used. If all goes well with testing, residents can expect to receive their £150 rebate late May or early June.
It has also been reported that Portsmouth City Council has informed residents they will not receive their payment until September. Their website says direct debit users will start getting the refund at the end of April, while it will reach out to those who don’t pay by direct debit in May and June.
The letter from South Derbyshire Council (Image: moneysavingexpert.com) What is the official deadline for reimbursement?
According to the Department of Leveling, Housing and Communities, councils are responsible for choosing how they manage their complaints process. This includes the software provider they use.
He told moneysavingexpert.com: ‘The exact timing of payments will vary from council to council, but many are aiming to pay eligible households in April, where they already hold their bank details.
Councils have been told payments are expected to be made by September 30, 2022. However, it was hoped the majority would receive the money this month.
Set up direct debit to avoid delays
While there’s not much you can do to expedite payment, you can set up a direct debit with your council to ensure you receive the refund as quickly as possible. To do this, go to your municipality’s website.
By setting up a direct debit, you will not have to wait for your town hall to invite you to make a complaint. They will have your bank details to make the payment automatically.
You can end direct debit once you’ve received payment if you wish.
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This notice was published: 2022-04-17 23:00:00