British Airways announces it will now issue the compensation after discovering the error Business News

British Airways has apologized to passengers for wrongfully denying them compensation when flights were canceled at short notice and said it would contact affected customers to offer money.

BA is currently canceling more than 100 domestic and European flights a day to and from its main base at London Heathrow due to staff shortages. Passengers already booked on the affected flights usually receive several weeks’ notice, but some cancellations are made at short notice.

Under EU air passenger rights rules, known as EC261, if a flight is canceled less than two weeks in advance, travelers are usually entitled to compensation – either £220 or £350 for short-haul trips, depending on whether the trip is less or more than 1,500 km.

But passengers who requested compensation contacted The Independent say that their claims were rejected by BA. The only reason for a carrier to reject a claim is if “extraordinary circumstances” were responsible.

After British Airways canceled a Heathrow-Dublin flight on Monday, a passenger seeking compensation was told: “Your claim has been denied as flight BA0828 on May 9 has been canceled due to the global pandemic caused by Covid-19.

“The Covid-19 pandemic is an external factor, which is beyond the control of the airline and is an ‘extraordinary circumstance’. It is not inherent in the normal activity of the airline and could not have been anticipated.

The airline went on to say, “The cancellation of the flight was caused by restrictions imposed following a global pandemic.” No travel restrictions have been put in place between the UK and Ireland in the past two months.

A British Airways spokesperson said The Independent“After reviewing this, we have discovered that we made an error in the way we initially categorized a number of our canceled flights.

“We are extremely sorry and are contacting the affected customers to issue the compensation.”

Passengers on flights canceled by British Airways – or other airlines – with less than 14 days’ notice are urged to apply for compensation online.

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This notice was published: 2022-05-12 17:17:58

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