Bath City

Angry travelers brand Bristol Airport a ‘zoo’ amid flight chaos Bath City News

There was chaos at Bristol Airport over the weekend as stranded travelers described the scenes on Saturday May 28 as ‘a zoo’, with some reporting their TUI flight to Paphos was canceled eight hours after their arrival at the airport. Several passengers have been affected, with some saying they were told their TUI holidays would not go ahead via email as they sat at the airport.

This follows weeks of chaos with long queues and hundreds of flights canceled by Easyjet and Tui. Saturday’s chaos saw thousands of passengers arriving on flights ahead of the May half term and bank holiday weekend.

One traveler said Bristol Airport was “a zoo” as passengers faced hour-long delays and huge queues. A passenger took to Twitter to complain about “awful service” during a two-and-a-half-hour flight delay. Another wrote that the airport car park was at a standstill with a queue beyond the bus area, Bristol Live reports.

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Phill Clark wrote: “Flight delayed 2.5 hours but no @TUIUK rep on site. Funny they have to provide food and drink to passengers… @BristolAirport is a zoo at the moment , terrible service from both parties.” Bristol Airport and TUI have been approached for comment.

Geraint Holmes said: “@BristolAirport your silver zone car park is stalled with ‘collections’… the queue is beyond the bus zone and you have two staff trying to solve the problem. ‘backlog…poor service, good job it’s not raining #silverzoneparking #bristol #joking.’

Meanwhile, Meg O’Leary has taken to social media to say she was refused a flight to Rome from Bristol because she didn’t have the correct face mask on. She said: “Absolutely disgusted after being denied my flight to Rome today because I didn’t have an FFP2/FFP3 face mask! Easyjet staff who had a terrible attitude at Bristol airport offered me no help.” Easyjet has been approached for comment.

It comes after Bristol Airport recently responded to the delays by saying it was experiencing a staff shortage. An airport spokesperson recently said, “We appreciate the frustration customers are currently experiencing and rest assured our teams are working exceptionally hard to assist customers throughout the journey at the airport. All business partners continue to recruit and train new colleagues, but this takes time, with rigorous security clearance required.”

On Friday, May 27, the airport warned that Queen’s Jubilee week would be its busiest time since 2019. The airport said 300,000 customers are expected to pass through the airport over the holiday period.

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This notice was published: 2022-05-29 17:00:00

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