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Tui cancels a quarter of Manchester Airport flights Business

The cancellations came as ministers attacked airline and airport bosses for failing to prepare for a busy summer season, which follows two years of disruption due to Covid restrictions.

A government source told The Times: “Sudden flight cancellations and airport delays are completely unacceptable.

“The simple fact is that airlines and airports have been overstaffed during the pandemic, ignoring the fact that the billions of pounds in aid – including furlough – handed out by the government was meant to protect those same jobs.

“Operators are now struggling to meet increasingly busy schedules as we head into the first Covid-free summer since 2019 – an entirely predictable increase in bookings which should have been properly prepared.

“The responsibility for maintaining adequate staffing levels rests with the airlines and airports themselves. Not only are they causing huge frustration for their customers, but they are missing out on the benefits of the strong upturn in overseas travel.

A Tui spokesperson said: ‘All other UK airports are expected to operate as normal.

“We understand how disappointing this will be for those affected; however, we believe this is necessary to provide stability and better customer service at Manchester Airport. We will continue to work closely with all of our airport partners and suppliers so that we can provide the best possible holiday experience for our customers.

“Customers affected by flight cancellations will receive a full refund for their holiday, along with an additional gesture of goodwill. Customers affected within the next 14 days will also receive information on how to claim compensation under the regulations. .

“We would like to reassure our customers that cancellations of this nature are extremely rare and would like to thank them for their patience and understanding.”

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Source: www.telegraph.co.uk
This notice was published: 2022-05-31 09:07:57

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