Deeply uplifting experience at my local Mini dealership. We had a problem with one of the rear tires on our Mini Cooper S and specialists closer to home had proved ineffective, so I accepted an offer from Cotswold BMW service manager Jody Boyle for the settle permanently.
I still love this place (I’ve also cycled there), and when I arrived I was amazed to find that my loaner vehicle for the day was to be a BMW M550i, one of the most refined and most civilized. never built. It was wonderful, for all its old-school 22-mpg fuel mileage. The Mini issue was resolved effortlessly, and as I’m a loyal customer, they got me a great deal – which reinforces my consistent feeling that great customer service deserves great customer loyalty.
Wednesday
Private pleasure in providing key evidence (from driving on roads I know well) for pushing the new Range Rover through the rarefied atmosphere of our five-star class. Very few cars get that far. This is the first time in recent years that I have played such a key role: more qualified colleagues like Matt Prior and Matt Saunders are usually the referees (and I admit to asking their opinion).
I’ve encountered criticism on social media for choosing such a big, heavy, diesel-powered machine for a seat at our top table, but I think in the case of five-star decisions, we’re talking more about excellence of execution than politics. Either way, this car’s efficiency (it occasionally delivered 40 mpg when tested) also deserves almost as much credit as its all-around refinement.
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Source: www.autocar.co.uk
This notice was published: 2022-05-31 23:06:24
