EE customers were reporting problems with service on Wednesday afternoon.
They encountered issues while using their cell phones to make calls and use data.
According to Downdetector, the issues began around 12:25 p.m., with users taking to social media to complain about the issue.
Issues have been registered by EE users across the UK on Downdetector, including London, Birmingham and Manchester.
We are sorry that a number of our customers are having difficulty using our mobile services. We’re working to get things back to normal as quickly as possible and will keep this thread updated.
— EE (@EE) June 22, 2022
Of the issues reported, 67% are related to mobile internet issues, while 21% are related to no signal.
An additional 12% is related to a total service outage.
EE posted on Twitter to let users know it is aware of the issue, writing, “We are sorry that a number of our customers are having difficulty using our mobile services. We are working to get things back to normal as quickly as possible and will keep this thread updated.
EE users complain about phone signal issues and data issues
The phone company’s customers voiced their opinions on Twitter.
One wrote: “Is the EE network down for everyone?? #EE”
Tell me why am I paying £40 a month to have my data down all day. Thanks to EE, I couldn’t connect to my remote work platform today @EE not good enough.
— HLT Art (@hlt_art) June 22, 2022
Another said: ‘Come on @EE, I don’t pay more than £100 a month for not being able to use my cell phone unless I’m in the house on WiFi. Someone else gets nothing when leaving home? #EE #EEDown”
A third said: “Tell me why I pay £40 a month to have my data down all day. Thanks to EE, I couldn’t connect my remote working platform today @EE is not good enough.
What is EE error 38 and how can you fix it?
EE customers are also struggling with Error 38, an issue that signifies that the network is not working properly and suggests that it could be a relatively long-lasting issue.
To resolve this issue, customers can try the following steps:
Solution 1: Check that airplane mode is not enabled on your phone.
Solution 2: Restart your device.
Solution 3: Turn off your phone and remove the SIM card.
Solution 4: If you know someone who also uses EE, ask them if they have the same problem as you.
More about this article: Read More
Source: www.times-series.co.uk
This notice was published: 2022-06-22 16:07:43
