People seeking medical help through the NHS 111 service are being warned there could be delays after a cyberattack led to a ‘major’ computer system failure.

The security issue was identified at 7am on Thursday morning and affected the system used to dispatch ambulances, make out-of-hours appointments and issue emergency orders.

It is feared that these technical difficulties will not be fully resolved until next week.

The Welsh Ambulance Service says the outage is significant and far-reaching – and affects all four nations of the UK.

Although it has “developed and rolled out plans to ensure services can continue to operate”, this weekend is expected to be busier than usual for 111 in Wales – and answering calls may take longer. time.

NHS England says 111 services are still available and there is “little disruption at the moment”, with “tested contingency plans in place”.

A Scottish Government spokesman said he was aware of the reported disruption to a system used by one of NHS Scotland’s providers – adding that he was working with other health boards and the National Cyber ​​​​Security Center “to fully understand the potential impact”.

The Northern Ireland Department of Health is also working to keep disruption to a minimum and steps have been taken to avoid the risk of other critical systems and services being impacted.

Advanced, the software and services provider affected by the cyberattack, said the problem was limited to “a small number of servers” representing 2% of its health and care infrastructure.

Chief Operating Officer Simon Short added: “We continue to work with the NHS and health and care organizations as well as our technology and security partners, focusing on the recovery of all systems. over the weekend and early next week.”


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This notice was published: 2022-08-06 01:39:00