Sainsbury customers have said they have stopped receiving discount offers on their Nectar card accounts.
Buyers have complained that they cannot accumulate points as quickly as before.
The supermarket chain has apologized to shoppers and said it is “personalizing” the Nectar card offerings.
Some customers may know when and how often their offers change over time, they added.
Sainsbury’s said it is in the process of ‘personalizing’ the Nectar card offerings
The supermarket revamped the Nectar loyalty program in 2019 to offer shoppers weekly personalized bonus points based on what they usually buy in-store.
But some customers have complained that they haven’t had new offers for weeks.
One person said: “For the second week in a row I have not received any Nectar bonus offers for Sainsbury’s.”
Another tweeted, “No Nectar is offering this week, so I’m shopping elsewhere. No explanation and loyalty programs work both ways. ”
A third said: ‘What happened to my weekly Sainsbury offers? I haven’t had one for two weeks now!
Others shared screenshots of the Nectar app, which displays the message: “You have no new Sainsbury’s offers at the moment, please recheck soon.”
The two changes to the Sainsbury website and the Nectar app took place between April 16 and April 19.
Buyers who continue not to receive any offers, and who wish to check if there is an issue with their account, can contact Nectar directly through the live chat on its website, by phone on 0344 811 0811 or via Twitter. .
@nectar Have Sainsburys offers been withdrawn? I haven’t had one for 2 weeks (only partners ðŸ˜ðŸ˜ðŸ˜)
– Emma Lovgren (@emmahasredhair) April 21, 2021
A spokesperson for Sainsbury’s said customers should start receiving offers soon.
Nectar has around 18 million customers and can be used at several stores and online retailers, such as Argos and eBay.
Through this program, you accumulate points which can then be turned into vouchers – one Nectar point is worth 0.5 pence, which means 100 points would be converted into 50 pence to spend.
A Sainsbury spokesperson said: “We regularly review promotions available through our Nectar app to ensure customers are always receiving personalized and valuable offers.
“As part of this process, some offers may be currently unavailable to a small number of customers and we apologize for any inconvenience.”
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Source: www.theargus.co.uk
This notice was published: 2021-04-25 03:00:00
