Seamless operators: end-to-end operations management in the heart of London Business News

Wilson James is a Business Reporter client

As Central London’s largest pedestrian precinct, Broadgate is a unique commercial, office and retail space in the heart of the nation’s capital. Wilson James provides its expert security services to ensure the safety of occupants and visitors, while its logistics and construction technology divisions assist in the sustainable development of new parts of the Broadgate estate.

Broadgate must be secure at all times of the day. The Wilson James team operating there consists of 282 officers who perform a variety of tasks within the buildings and in the estate’s many public spaces, such as areas between buildings, parking lots, driveways and pathways. on duty. These people take on roles at the front and back of the house, “meet and greet” and help the public find their way, with 32 officers patrolling public areas supported by a dedicated control room based on the estate and managed by Wilson James.

Tarquin Halse is Broadgate’s Account Manager at Wilson James and has been instrumental in solving the logistical challenge of Broadgate’s security. He says, “Our security guards are all highly trained and have excellent interpersonal skills. We therefore know that our employees in the field can carry out their duties to the highest standards. Interaction with the public is a vital part of the job, but it never comes before the primary function of deterring, detecting, denying, delaying and immediately responding to any threat.

Wilson James’ activities at Broadgate go beyond the provision of its specialist security services. There is a constant program of construction and refurbishment activity underway throughout the estate, so the company’s construction logistics division is also fully utilized to optimize this aspect of the overall operation.

“The many challenges presented by the coronavirus pandemic were unprecedented and they required quick thinking and quick responses,” says Broadgate’s Neil Carter. “This was only possible by working closely with our partners and Wilson James provided an exemplary level of service throughout this most trying time.

“I feel our relationship is now stronger after going through the experience together. Wilson James gives us flexibility and scalability and can respond quickly to our changing needs and requirements. He is committed to helping maintain Broadgate’s position in as a world-class destination and has launched a variety of processes, such as technology update reviews every six weeks and a dedicated trainer to help building managers and occupants adopt sustainable practices. look forward to working together as we enter the post-pandemic world to further improve our operational efficiency.”

Visit wilsonjames.co.uk to learn more about how Wilson James is ready to support your operational success.

Originally published on Business Reporter