How to claim compensation on Eurostar train – all options UK News

The Eurostar is a single rail network connecting France, Belgium, the Netherlands, Germany, and the UK on high-speed direct and indirect routes.

It is one of the easiest ways to travel across Europe but when your journey has been cancelled, what happens next?

If you are looking to claim compensation, this is what you need to do.

Due to the ongoing situation, we regret further cancellations for today are now in place. See https://t.co/ZRf1hDucpx for those – including for options. Con’t >

— Eurostar (@Eurostar) December 21, 2023

How to claim compensation on Eurostar train

You can either exchange your ticket or claim compensation for the inconvenience caused by Eurostar depending on the scenario.

Scenario 1: If your train is delayed

The Eurostar website says: “If your train is delayed for 60 minutes or more, you are entitled to claim compensation. Please wait at least 24 hours before making a claim – this will give our systems time to process details of your delay.”

Depending on the specific time delay, you can find out how much of the cost you can get back on an e-voucher or cash refund here.

You have three months from the date you were due to travel on the train to claim a partial refund or e-voucher.

Lots of Eurostar passengers at St Pancras wondering how they are going to get home for Christmas – as the Channel Tunnel is shut by a Eurotunnel strike. pic.twitter.com/uC3UblfKkE

— Simon Jones (@SimonJonesNews) December 21, 2023

Scenario 2: If your train is cancelled or announced as delayed before departure

The Eurostar website explains: “If your train has been cancelled or announced as delayed before departure by more than 60 minutes, you can reschedule your trip for another date or swap your ticket for an e-voucher, which you can use to rebook later in the year or claim a cash refund.”

You have three months from the date you were due to travel to exchange your ticket for an e-voucher and three months to request a refund “regardless of your ticket conditions.”

The e-voucher will be valid for 12 months from the date of your delayed train.

You can find out how to use this on the Eurostar website.