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Santander apologizes for problems with app, ATMs, cards and other services | Economic news

Santander apologized after the bank’s phone, branch, online and card services all experienced major problems on Saturday, preventing customers from accessing accounts or even buying food at the supermarket.

SantanderThe mobile app and ATMs also struggled for several hours as the bank scrambled to identify the technical difficulties responsible.

Consumer organization Which one? said some people said they couldn’t buy food at the supermarket and customers also expressed frustration on social media.

The first acknowledgment of the Santander Twitter account problems took place on Saturday morning.

A tweet said: “We are currently aware of an issue affecting our services and are working hard to resolve the issue as quickly as possible. We are sorry for any inconvenience.”

Follow-ups around 2:00 p.m. and 3:00 p.m. indicated, “We are sorry that a technical issue is affecting our services, our teams are working hard to resolve it. You can access cash from other banks’ ATMs. Please come back. here for more information. “

Eventually, the bank said in a statement on Saturday night that “key services” were “coming back into service.”

A spokesperson added: “We continue to work on a full recovery by the end of the day. We sincerely apologize for any inconvenience caused.

“No one will be paid and starting Monday we will be posting details through our website and social media channels on how affected customers can make a claim.”

Many have speculated on social media that scheduled maintenance, which was due to be performed on Santander’s mobile banking app on Friday and confirmed on its website, was the root of Saturday’s problems.

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This notice was published: 2021-05-15 13:25:00