Emily Eavis has apologized after a technical foul prevented viewers from joining last night’s Live at Worthy Farm event.
Many ticket holders were unable to access the live stream for a number of hours, which was scheduled to start at 7:00 p.m. with Wolf Alice followed by Michael Kiwanuka and George Ezra.
As the event began, some ticket holders received messages that the codes they were given to access the feed were not valid.
Before long, Twitter and the chat rooms were full of complaints from disgruntled punters who had paid £ 20 to have the concert broadcast to their homes from Worthy Farm.
Some said that trying to get online was worse than trying to get one of the main event tickets which sold out in less than an hour and many were upset because they had organized events. parties to watch the queue.
Emily Eavis said she was “so sorry” for the technical foul and assured fans that the entire movie would be available today for them to watch.
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In a statement on her social media, she said: “I’m so sorry about the issues with tonight’s feed. If you couldn’t continue, I’m told the new link (http://lnk.to / liveatworthyfarm) is working.
“We’ll obviously make sure to show the entire movie again starting tomorrow and give you the chance to catch up on any pieces you missed.
“I really hope you can enjoy the rest of this evening. And once again, I am so sorry to anyone who has had any problems.”
Many fans wrote angry messages to Driift, the event’s production company. The company then posted a link to watch the stream without a code, although viewers were unable to return to the concert at the start and watch it in its entirety.
Driift also released a statement apologizing for the fault, and said customers who purchased the Saturday stream at 7 p.m. could access two timed streams on Sunday, as well as a streaming link that lasts until May 30.
Pyramid Stage, Glastonbury Festival (Image: 2015 Samir Hussein / Getty Images)
In a statement posted on their Twitter last night, they said: “We are sorry that a number of ticket buyers were unable to access the 7pm BST stream of the Live at Worthy Farm Event tonight.
“We were able to send a replacement link before 9pm, which has since worked without any further issues.
“All buyers at 7:00 PM BST tonight will have access to the 2:00 PM BST and 7:00 PM BST streams tomorrow.
“These customers will be notified by email before 10am BST on Sunday.
“In addition, these customers will also receive an email within the next 48 hours containing a viewing link which will be available until midnight on Sunday May 30th.
“All buyers on Saturday 7pm BST who are unable to access SUnday feeds or use the view link and prefer to request a refund, are requested to complete this form http://link.to/refund . Simply enter your booking reference number. And the postal code or mobile phone number you used to make your booking, click on “Find an order” and on the next page click on “I would like a refund” .
“All other ticket buyers for other timed feeds remain unchanged.
“We extend our sincere apologies to everyone who has been affected by the technical issues tonight, but we hope they will be able to enjoy this incredible spectacle over the next few days.”
The festival had generated much-needed income from live streaming after two years of cancellations due to the coronavirus pandemic, but the amount of refunds is not yet clear.
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This notice was published: 2021-05-23 06:40:10