CMA Chief Executive Officer Andrea Coscelli added: “While we understand that airlines have had a hard time during the pandemic, people should not be unfairly left behind for following the law.
“Customers booked these flights in good faith and were legally unable to take them due to circumstances beyond their control. We believe these people should have been offered a refund.”
The agency added that one should not assume that any of the airlines broke the law.
It comes after the CMA launched enforcement action against several package holiday companies, forcing them to agree to offer cash refunds to customers.
Last month, package holiday companies Teletext Holidays and Alpharooms agreed to hand over £ 7million to customers who have had their vacations canceled due to the Covid-19 pandemic.
It follows similar deals made by LoveHolidays, Lastminute.com, Virgin Holidays and Tui UK, after thousands of customers complained that companies failed to reimburse them for canceled trips.
The travel industry has been one of the hardest hit during the pandemic and has been the most scrutinized by the CMA, which has written to more than 100 companies reminding them of their responsibility to process all refunds within the 14 days provided by the law for any cancellation.
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Source: www.telegraph.co.uk
This notice was published: 2021-06-09 06:27:53
