The woman, who goes by the TripAdvisor username Shena P, visited the Avis website after visiting a Greggs in Bangor, North Wales. She and her partner ordered a sausage roll, a slice of vanilla and tea to enjoy in the bakery, but were told there would be a 20p surcharge.
And Shena noticed that all the other customers in the branch spoke Welsh.
Leaving a two out of five star review on the site, the woman posted: “My partner and I ordered a sausage roll, a slice of vanilla and some tea to eat/drink inside. However, much to our surprise the young man who served told us there would be a 20p charge to sit inside.
“We have visited many Greggs stores in England and Scotland but have never been forced to sit down. Is this something that is only done in North Wales – if so why? We noticed that all the other customers who sat around us spoke Welsh and none were charged 20p to sit in. I privately messaged Greggs about this and would like an explanation.
But Wales Online reports that Shena may have been wrong.
All Greggs stores in the UK charge different prices for people wishing to eat in.
Although Shena believes she was never charged extra in England and Scotland, it would in fact have been due for VAT.
A spokesperson for the bakery chain cleared up the confusion and said: “We are legally obliged to include VAT for all food consumed in our seating area.
“However, it’s not a one-time fee. It’s per item, not per visit.”
The Bangor branch has an average TripAdvisor rating of three and a half out of five stars, with customers praising its sausage rolls and “polite and friendly” staff.
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Source: www.express.co.uk
This notice was published: 2022-04-14 08:29:00
