The pilot’s unfiltered statement saw passengers react in shock as the flight from London to Cyprus remained grounded on the runway. Tired and confused passengers heard the captain tell them that the flight would not depart that night if they tried to disembark the plane.
Speaking over the public address system, the pilot added: “Hands up please, who wants to get off?
“We won’t go tonight if you come down.
“You know, I don’t need this, the crew doesn’t need this.
“We’re doing what we can to get you out of here.
“It’s out of my control. Completely out of my control.
“We are doing everything we can.
“If you want to get off, I’ll let you get off, no problem.”
Some of the passengers filmed the furious captain delivering the message over the intercom, uploading their laughter and reaction to the commotion on popular social media platform Tik Tok.
Given the frustration felt by the pilot, the comments on the platform were in favor of the aircrew.
One person wrote: “To be fair, I’m on his side.
“He’s probably extremely stressed and the crew is exhausted.”
Another said: “Oh bless him though. You can hear the pain in his voice.
“He wanted to go as much as everyone else, it must be hard to make everyone moan.”
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A Wizz Air spokesperson said: “Wizz Air sincerely apologizes for the inconvenience caused by the delay of flight W95749 from Gatwick to Larnaca.
“This was initially the result of one aircraft being late, with further delays caused by air traffic control issues at London Gatwick.”
The company has been in contact with the passengers concerned to inform them of their rights.
This year has seen several flight delays and cancellations at all UK airports.
According to the Civil Aviation Authority, airlines do their best to avoid disruptions and delays to your trip.
However, sometimes problems arise.
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They say: “As a consumer, you have important legal rights when the flight you have booked on is delayed, canceled or when you are denied boarding.”
Under UK law, airlines must provide you with care and assistance if your flight is significantly delayed.
The law divides the time limits set into three categories based on the duration of the initial flight.
Airlines must provide a reasonable amount of food and drink, usually in the form of vouchers.
It must provide a means of communication, often achieved by reimbursing the cost of calls.
Accommodation must be provided if passengers are rebooked on a flight the next day, usually at a nearby hotel.
And finally, transportation to and from the hotel or your home if you live nearby.
The airline must provide you with these items until they are able to carry you to your destination, regardless of the length of the delay or its cause.
For short-haul flights, the delay must be more than two hours, for medium-haul flights the delay must be more than three hours, and for long-haul flights, more than four hours.
Have you experienced a similar incident on a flight? Did you receive compensation or care from the airline? Do you know your rights under CAA rules? Let us know your views by CLICKING HERE and joining the conversation in our comments section below – Every voice counts!
Under UK law, airlines may be required to provide compensation if your flight arrives at its destination more than three hours late.
It depends on the cause of the delay – if it wasn’t the airline’s fault, don’t expect to receive any compensation.
Disruptions caused by extreme weather conditions, strikes by airport or air traffic control employees or other “extraordinary circumstances” are not eligible for compensation.
Again, the level of compensation depends on the length of the delay, with a maximum of £520 available on some qualifying flights.
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Source: www.express.co.uk
This notice was published: 2022-05-26 18:59:00
