UK News

Whatsapp Now Offers Travel Updates For Rail Passengers UK News

Travelers on the UK rail network will now be able to receive WhatsApp alerts when their train is delayed or canceled.

The Rail Delivery Group (RDG), an industry body that represents all companies that operate the rail network, said passengers can get personalized information about travel disruptions through the app.

In addition, alternative routes and how the cars occupied should be will also be included.

Previously, alerts were only available through Facebook Messenger.

This service was added to WhatsApp as part of efforts to support passengers returning to work and school after summer vacation.

If you are planning a trip on the National Rail Inquiries website, passengers can register for the service by clicking on the “Keep me posted on Whatsapp” option.

Nearly three million personalized travel updates were sent during the coronavirus pandemic.

RDG chief executive Jacqueline Starr, speaking to the PA news agency, said: “As people working from home start commuting to their places of work again, we want to make sure they can travel. with confidence, which is why we provide access to personalized ride information through the channels they use the most.

“Customers who use the National Rail Alert Me service and travel frequently, or decide to take a less traveled train if the service of their choice should be busy, could get a free drink or snack as part of a pilot project. retail that we are exploring as one of the ways to get people back to rail.

Railways Minister Chris Heaton-Harris, also speaking to the PA News Agency, said: “This is a brilliant new way to make train travel even easier.

“By sending useful updates through the apps people already use, passengers can get the information they need quickly, easily, and wherever they are on the rail network.

The Zipabout technology company provides the passenger demand data for the system.

Speaking to the PA News Agency, company chief executive Alex Froom said: “WhatsApp is the most popular app in the UK and represents a great opportunity for the rail industry to s ” engage with a large audience.

“Alert Me by WhatsApp is not a chatbot and this is the first time anyone has used the app to share personalized updates in real time on their favorite pre-existing communication channels. ”

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This notice was published: 2021-09-03 07:24:00

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