The meeting of the mediator. Editorial treatment on franceinfo of the computer bug in national education

College students must study at home since the closure of schools here in Paris on April 9, 2021. The computer bug at the start of the week has caused many controversies. (Drawing)
College students must study at home since the closure of schools here in Paris on April 9, 2021. The computer bug at the start of the week has caused many controversies. (Illustration) (QUENTIN DE GROEVE / HANS LUCAS / AFP)

Franceinfo listeners, you react and you can ask us your questions. We answer it with the mediator of the Radio France antennas, Emmanuelle Daviet. We are also today with Alexis Morel, education specialist at franceinfo.

Emmanuelle Daviet: We start with this first message from a listener:

“This Tuesday, April 6, the digital tools of National Education have almost all crashed. Jean Michel Blanquer has designated the culprits: OVH (the CEO has also refuted during the day) and hackers for the platform” my class at the house “of the CNED. Now it is obvious, on the one hand that nothing has been prepared, the digital services do not support the load, and on the other hand that the hypothesis of the hackers is obviously far-fetched and allows to kick In touch. Why does your editorial staff relay Jean-Michel Blanquer’s words, without doing journalistic work of checking and seeking credibility in the minister’s words? “

Alexis Morel, what answers can you give to many listeners who have written to us on this subject?

Alexis Morel: So what can be explained is that there are several times in the processing of this information. Very quickly, when we see that the bugs are multiplying, Jean-Michel Blanquer reacts, evokes computer attacks apparently from abroad against the CNED. It also points to the responsibility, in fact, of this host. We broadcast these words of the minister at first, while quoting them, that is to say by taking our precautions, by saying “according to the minister”, “according to Jean-Michel Blanquer”, which means that we don’t take it at face value. But of course, we broadcast them because they are not trivial. They come from the Minister of National Education, so they have an informative interest.

But we didn’t stop there at all. Very quickly, the boss of this server host, OVH, refutes any responsibility, denies these accusations. Well, we talk about it from 2:10 p.m. on franceinfo, we quote it. Then then, in the evening too. And then, we do this verification work, in particular for the next morning with my colleague Boris Loumagne who, Wednesday at 8 a.m., questions and calls into question the statements of the Minister on the hosting, on the servers, on the computer attacks allegedly occurred. from abroad.

Emmanuelle Daviet: We continue with this message:

“Your journalists only relayed Jean-Michel Blanquer’s words. No counterpoint to the latter’s words was offered. It seems unprofessional to me.”

Alexis Morel, to treat such a file with balance, to whom did you choose to give the floor?

I do not believe that the word of the minister was relayed. He was just one interlocutor among many on our antenna during those Tuesday and Wednesday days. Very quickly, we put on the air testimonies of students, teachers, trade unionists who told of the galley facing the platforms in the harbor and above all, who also denounced the lack of preparation and the lack of anticipation of the ministry. That was the SNES saying in an on-air report.

I also think back, to be very concrete, to this college principal who told us on Tuesday evening on the air her annoyance, her anger at having prepared everything and that all that was stranded. She said in her testimony: “We asked if the servers were going to hold up, we were assured they would hold up.” So there you have it, this is a testimony we heard on Tuesday evening. I don’t believe it was ever claimed on the air that this whole fiasco was primarily or solely related to computer attacks. We also quickly heard of the overload of the servers.

Emmanuelle Daviet: Beyond the testimonies of parents or National Education staff, were there other experts or specialists to decipher this issue on the air?

Alexis Morel: So we invited the head of one of the main editors of digital educational platforms on Wednesday morning. Many teachers reacted to these remarks because she explained that it was also necessary to review the organization of distance education in schools. It pissed off a lot of teachers.

And then, we also had the precious decryption of our “new technologies” specialist, Jérôme Colombain, who explained what could have happened, why the servers were undoubtedly undersized. That is an expertise that I cannot have as an education specialist. So it was interesting to hear him. How was a cyberattack against the CNED more or less plausible? Etc.

Emmanuelle Daviet: How is relaying the word of the Minister of National Education during this period of pandemic a delicate or difficult exercise?

Alexis Morel: This is a very important question because it is a criticism that is often made to us: “You relay the word of the minister as it is”… This is a criticism that we are often made. So we have to hear it. What is complex for us education journalists is that the minister’s word ultimately has a dual status, especially since the start of this crisis. First, it has a somewhat institutional, even service-like status. That is to say, he is the one who will announce some of the changes in protocols at the school. And that concerns a million staff, 12 million students. So we have to relay the practical announcements, if I may say so.

But this ministerial word is also a political word that has an interest, a political agenda of its own. So we must also, at the same time, obviously take it with a lot of distance, with hindsight, whether there is the Covid or not, by the way. And then, the other difficulty in the end, on which we have to be very careful, is the announcement effect and the often discrepancy between the announcements and the field. We have experienced that on several occasions. An announcement made by the minister, but which takes time to materialize. Typically lately antigen testing, saliva testing.

The ministry announces a launch day to us, but on the day in question, there are only a few schools that are affected and the vast majority of teachers and students do not see it right away, if at all. And that we have to be aware of, of course, and say it on the air. And we try to say that yes, this test campaign, for example, it does exist, but that it does not exist everywhere, and that it is difficult to deploy, etc. that this is not a reality across the country.


Hundreds of scam victims attack the HomeAway booking platform



Video length: 3 min.

Vacation rental: hundreds of scam victims attack a booking platform
France 2
Article written by

G. de Florival, M. Petitjean, V. Castel

France 2

France Televisions

Victims of scams have launched proceedings against a seasonal accommodation reservation platform, accusing it of fraudulent ads. What types of controls are there for these digital tools, and how can you protect yourself?

On the sites of vacation rental between individuals, the tempting advertisements are numerous. But behind the paradisiacal photos, sometimes hide scams. Hundreds of victims of these scams have decided to attack a platform that hosted fraudulent ads, HomeAway HomeAway. For its part, the site denies any responsibility. He recalls that he is a host, and not a rental company.

“It can happen that fraudulent advertisements are published, but they are immediately removed from the site as soon as they are brought to our knowledge”, adds Abritel. To fight against these scams which continue to increase, other hosts have decided to create ad control cells. Even individuals can use simple investigative methods. “Do not hesitate to copy / paste the title of the ad into a search engine to check whether there are already alerts, notices of victims”, remember Raphaël Bartlomé, head of the legal department of the UFC-Que Choisir association, who also recommends doing the same with the photos in the ad.


Amazon warehouse’s historic attempt to unionize fails

This would have been a first in the United States. Employees who tried to create a union in an Amazon warehouse failed at the polls on Friday, April 9. “We are disappointed, frustrated, angry (…) because we have been lied to and manipulatedsaid Emmit Ashford, an employee of the Bessemer, Alabama site. But it was a spark that started a fire in America. “

Nearly 5,900 employees were called upon to vote by mail. The no to unionization won with 1,798 votes against 738 in favor of RWDSU, the national distribution union that employees wanted to join. Several hundred ballots were contested, but victory is already assured for the online commerce giant.

“Amazon did not win, our employees chose to vote against the union”, reacted the group in a statement, brushing aside the accusations of intimidation. “Our employees have heard a lot more anti-Amazon messages from the union, elected officials and the media than they have heard from us.”

RWDSU has vowed to file a complaint with the Federal Labor Law Agency against the group it accuses “illegal interference” in the vote. The result “is in no way a validation of working conditions at Amazon, on the contrary, it demonstrates the power of the employer and its power of intimidation and manipulation”, assenait Stuart Appelbaum, the president of the union, during a press conference.

The group has been making its case against unionization with texts, posters and weekly briefings in the warehouse for months, brandishing the scarecrow of union dues and the risk of costly strikes.

Despite everything, Bessemer’s movement took on a national dimension. It has seen backlash against backers for employees – artists, Democratic and Republican parliamentarians, and even President Joe Biden – and the second largest employer in the United States (800,000 employees), whose businesses flourished during the pandemic.

According to many experts, US labor law is biased in favor of employers, and Bessemer’s result shows the need for reform. Despite the defeat, “this is a major milestone (…) because it is one of the first attempts to unionize part of the digital economy”, points out Darrell West of the Brookings Institution.


hundreds of radio stations launch a common digital platform

Jean-Eric Valli, head of Indés radios and RadioPlayer France, at franceinfo.
Jean-Eric Valli, head of Indés radios and RadioPlayer France, at franceinfo. (FRANCEINFO / RADIO FRANCE)

From now on, in one click, you have free access to almost the entire world of radio: RadioPlayer France is the first platform which brings together 200 French radios and 600 webradios (the stream and podcasts), which represents 90% of the audience. total.

Never before have public and private branches entered into such a partnership, which already exists in 13 other countries. “This is a historic moment. We show that the radio medium is capable of moving, of overcoming its divisions, it is a medium of the future”, rejoices Sibyle Veil, president of Radio France, whose seven stations (franceinfo, France Inter, France Bleu, France Musique, France Culture, Fip and Mouv) are part of the project. “It’s extremely simple”, adds Jean-Eric Valli, head of Indés radios and RadioPlayer France. “When you download the app, you immediately have a screen with the logos of the radios to make your choices. The listener can thus reconstitute his usual universe. Then radios are recommended to him according to the data collected by Médiamétrie on the listening habits. “

The application is available on all smartphones, computers, tablets, TVs and connected speakers. “When our content is broadcast by aggregators, we have no control over the sound quality, over the identity of our radio stations. No statistics either on listening. We produce programs, we have no reason. to deliver them without any control “, continues Jean-Eric Valli.

The goal is also not to miss the corner of the connected cars: “We must be everywhere in all forms. Particularly in the car of tomorrow, where the risk is not to be found by our listener. No radio publisher is able to negotiate alone with car manufacturers.”


Facebook Minimizes Data Leak Affecting Over 500 Million People

Illustration photo
Illustrative photo (ARNAUD JOURNOIS / MAXPPP)

530 million Facebook users, including nearly 20 million French, were victims of a data breach on Saturday April 3. A file circulates on the Internet with names, professions, telephone numbers, but no passwords or bank details. In a blog post published on Tuesday, the social network explains that this leak was not the result of a hack and that it is an old affair.

The fact is that the story dates from before 2019. Hackers had engaged in “scratching”, that is to say a wild collection of data from the main interface of the service, without fraudulent access to the servers. To do this, they relied on a Facebook feature that scanned each user’s address book to establish relationships between people. This is how they were able to retrieve millions of names, phone numbers, locations, professions, marital statuses, etc.

This list had been circulating on the Internet for several years, in hacker circles. It has just resurfaced for free, highlighted by a cybersecurity specialist.

Where are we today? Facebook specifies that the function which used to extract the contact details of users has been deactivated and therefore that the problem can no longer arise today. The fact remains that the data sucked before 2019 remains in the wild. Contrary to what the General Data Protection Regulation (GDPR) provides today, no one has been warned. This data leak can be used for “phishing” campaigns or simply telephone spam, for example.

To find out if you are concerned by this case, or by any other data breach, you can go to the specialized site Have I been Pawned, type your email address or your phone number and check the list provided.


delivery delays are exploding in e-commerce



Video length: 3 min.

Consumption: delivery delays are exploding in e-commerce
Article written by

C. Tixier, E.Prigent, O. Martin, Y. Moine, J-P.Rivalain, P.Ngankam, M.Bitton

France 2

France Televisions

Orders on the internet are exploding with lockdowns. Delays in delivery are also more and more frequent, and disputes are exploding.

How to explain certain delivery delays following orders placed on e-commerce sites? Some packages never even arrive. A client, met by France 2, ordered a new sofa for 1,060 euros. Because of the health crisis, he was told a delivery time of five weeks, but which has been postponed several times. “The problem is when someone tells me he’s on the transporter and never arrives, that’s a lie“, he testifies. He will wait four and a half months to get his money back.

Cases of this type, the specialized platform deal with every day: more than a third of appeals in 2020 concerned a delivery problem. “What we observed was that the French who were not used to shopping online had to get started during the various periods of lockdown. This very significant increase in e-commerce has resulted in a very significant increase in litigation“Says Yoni Ohana, its director. A company that sells garden furniture, near Lyon, explains that it has experienced several hiccups that have caused delays: cases of Covid-19 contact among its employees, or among its subcontractors, have sometimes slowed down delivery. Recourse is possible in the event of non-delivery. According to a lawyer interviewed by France 2, the seller must reimburse the customer within 14 days.


Multi-level marketing: hope for big money – digital

Multi-level marketing promises quick riches, especially on the internet. Everyone is their own sales manager and can make anyone a sales manager. And in the end everyone has a Porsche? Whoever believes it.


Philipp Bovermann

When Ole Asmus was a child, not so long ago, his mother told him that money didn’t make you happy. You have “really talked the shit,” he says today. Asmus now has his own business on the internet, a “passive income” method of supposedly getting rich quick. Money that earns itself. His business runs on Instagram and Facebook. So now he would like to take a quick photo. New content has to come from his life as a successful financial advisor.


80% of mobile infrastructures located in white zones have switched to 4G

The “New Mobile Deal”, signed in January 2018 between the government, Arcep and operators, aims to be absorbed by 2022 in France territories not covered by latest generation mobile networks.

Article written by



Reading time : 1 min.

The target set by the government for operators has been exceeded. Some 80% of the country’s mobile network infrastructure had switched to 4G at the end of 2020 in areas that did not yet have access to it three years earlier, the Telecoms Regulatory Authority (Arcep) announced on Thursday April 8.

The “New Deal Mobile”, an agreement signed in January 2018 between the government, Arcep and operators, aims to reduce by 2022 in France the “white areas-town centers“, namely territories not covered by latest generation mobile networks. Under this agreement, operators were required to equip 75% of their existing mobile sites located in these areas with 4G on December 31, 2020.

“We are taking a big step forward. It always takes a little while, but we are making a lot of progress“, welcomed Thursday the Secretary of State for Digital, Cédric O, at the opening of the annual conference dedicated to “connected territories”.

In total, 2,148 mobile sites have switched to 4G in the territories not covered by latest generation mobile networks. This corresponds, in March 2021, “to 82% of all sites to be migrated by the end of 2022”, announced the French Telecoms Federation, the association that brings together players in the sector.

“In four months, we have built and activated 300 new pylons, the pace is accelerating despite a complicated health context”, indicated its president Nicolas Guérin, quoted in a press release.

Out of “white areas-town centers”, between 97% and 99% of mobile network infrastructures are equipped with 4G by operators, according to Arcep’s latest quarterly report.


New world. National Education in the IT turmoil of remote school

Thailand: paradise for digital nomads
Thailand: paradise for digital nomads (FRANCE 2)

According to a statement from the CNED (National Center for Distance Education), it is a series of cyberattacks that would be responsible for the saturation of the platform “My Class at home”, Tuesday April 6, on the first day of the resumption of distance learning. The minister first spoke of attacks “coming from abroad“, before there was no further allusion to this hypothesis. A ministry press release mentions”of malicious acts and an influx of visitors“.

If these are indeed cyber attacks, for lack of a more detailed technical explanation from the ministry at this time, we might think that these are “denial of service” (DDoS) attacks. It is a classic of cyber malware which is characterized by a massive influx of simultaneous connections which have the effect of saturating the servers. The effect is even more pronounced when added to the millions of connection requests from the students themselves. The ministry speaks of an act of malicious intent, which opens the hypothesis of people having provoked this to deliberately create chaos.

A denial of service attack is not necessarily very difficult to trigger. By means of finance, we find tools for this in the “bottomlands” of the internet. You can even give the impression that it comes from abroad. A denial of service attack is even more likely to be successful if there are insufficient protections, or if the servers are not sufficiently sized.

Another problem arose with ENT, the “digital work environments”. These are not managed directly by the national education services but are decentralized to the regional level, and entrusted to external providers. Students encountered significant difficulties in connecting to ENTs, especially in the Hauts-de-France, Île-de-France, Grand-Est, Nouvelle Aquitaine and Occitanie regions. Wednesday morning, according to a press release from the ministry, there were still slowdowns in Île de France and the Grand-Est region.

On Tuesday, Minister Jean-Michel Blanquer made the connection with the fire at a data center operated by the operator OVH several weeks ago in Strasbourg. But OVH boss Michel Paulin didn’t like it and reacted in a tweet, saying it didn’t “no link“.

All this shows how difficult it is for the National Education Department to cope with a rapid increase in distance education services. We remember that last year, during the first lockdown, the servers did not hold up either. In general, dealing with this kind of situation requires planning and budgets.


“Were the servers sufficiently sized?” Asks the president of the Telecoms Regulatory Authority

Laure de La Raudière (President of Arcep, Telecoms Regulatory Authority), guest of franceinfo.
Laure de La Raudière (President of Arcep, Telecoms Regulatory Authority), guest of franceinfo. (FRANCEINFO)

Have the National Education servers been sufficiently sized?Laure de La Raudière asked franceinfo. The new president of the Telecoms Regulatory Authority (ARCEP) was the eco guest on Wednesday April 7 on franceinfo, for her first media intervention.

franceinfo: What is ARCEP in the daily life of the French?

Laure de La Raudière: It is an administrative authority which sets the rules of the game on markets which affect the daily life of French people: Internet access, whether fixed or mobile; access to the telephone, to ensure that these essential services for the French are well distributed everywhere and for all; but also the mail and press distribution sector.

There are big concerns about ENTs since the resumption of distance education, what is happening?

What exactly is happening, I don’t know, because it’s not ARCEP’s responsibility to find out. But it is not the networks, the operators who are responsible. Have the National Education servers been sufficiently sized to take the peak in traffic that has taken place? It is rather on the side of the servers that we must look than on the side of the operators’ networks.

Are you finally going to be able to put an end to this damn digital divide that still strikes today in France?

It is one of the objectives of the regulation, to develop the territory and to provide very high speed internet access to all French people and of high quality, whether fixed or mobile. Regulatory systems mean that we have specificities linked to rural areas to ensure that, even in areas that are not profitable for operators, there are indeed these services.

This is what is happening in the deployment of fiber today: there is specific regulation and the investment of local authorities to bring fiber back to all rural areas.

Laure de La Raudière, President of ARCEP

to franceinfo

This is also the case in the field of mobiles, with the stake of all this project which has been carried out since 2018 which is called the new deal. Today there are 24.7 million fiber deployed in France and 10 million subscribers who are on this network. All the rest of the subscribers have access to telephone and very high speed through copper. On 5G, 2020 was a record year with 6 million lines deployed in France.